Withdrawal from a contract

Would you like to withdraw from a contract with Ideal Real? The assistant helps you identify the agreement and include your contact details in a declaration. You can copy or print the text, or open an email draft.

Preparing a declaration does not send it. You must subsequently send it to Ideal Real yourself. Opening an email draft does not transmit the declaration either. This page neither confirms receipt by the company nor conclusively determines whether a right of withdrawal exists in your circumstances.

Austria’s Distance and Off-Premises Contracts Act (FAGG) protects consumers under certain agreements concluded at a distance or away from business premises. Paid brokerage or valuation engagements may fall within its scope. A distance contract requires exclusively remote communication through an organised distance sales or service scheme; an email exchange alone does not establish this in every case.

Your status in the particular transaction also matters. Owning an apartment building does not by itself determine whether you are a consumer. This statutory consumer withdrawal right generally does not apply if the engagement forms part of your business. The relevant definition is in section 1 KSchG.

Withdrawing from a brokerage agreement does not automatically cancel a separate property purchase agreement. Different rules apply to property purchases and residential tenancies. Withdrawal also differs from ordinary termination or termination for cause. Other statutory rights remain unaffected.

A service agreement covered by the FAGG generally gives you 14 days to withdraw without giving a reason. The relevant starting event is conclusion of the agreement. Your contract documents should identify when that occurred.

If the required withdrawal information is missing, the period is extended by twelve months. If that information is supplied within twelve months after the relevant starting event, the period ends 14 days after you receive it. See section 11 and section 12 FAGG.

Dispatching the withdrawal declaration within the applicable period is sufficient. Retain a copy and suitable evidence of sending. You need not wait for the company to reply before declaring withdrawal.

Tell Ideal Real clearly that you withdraw from the relevant agreement. You do not need a reason, a particular legal formula or this assistant. You may send an email or a letter, for example; other legally permitted forms of declaration remain available.

Your name and sufficient contract details help identify the agreement, such as its reference, conclusion date and property address. Not knowing a reference number does not prevent a clear declaration. Include a contact address if you would like a reply.

The statutory model withdrawal form in Annex I Part B FAGG is available in Austria’s legal information system. You are not obliged to use it. This local assistant is an additional drafting aid, not an online transmission service.

Valid withdrawal releases you from the affected agreement. Under section 14 FAGG, payments already received must be reimbursed without undue delay and no later than 14 days after receipt of the declaration. Generally, the original payment method is used; an expressly agreed alternative must not create costs for you.

If services have already started, a proportionate amount for work performed may remain payable where statutory conditions are met. Withdrawal does not automatically trigger a cancellation fee, nor does it always mean that nothing is payable. The agreement, information supplied and your statements about an early start are relevant.

If Ideal Real is to start a paid engagement during the withdrawal period, you must expressly request this. For an off-premises contract, the request must be made on a durable medium. Acknowledgement that the right is lost upon full performance must also be obtained.

For services, the right is lost only after full performance where the necessary prior consent and acknowledgement are also present. A contact request, cookie permission or merely starting work does not replace those requirements.

If you withdraw earlier, proportionate payment can arise only under section 16 FAGG, including the necessary request and information about withdrawal and payment obligations. Whether brokerage services are complete and whether commission or proportionate payment is due requires examination of the actual engagement.

This general website information does not replace documents and consumer information relating to your own engagement. For a distance contract, a confirmation containing the required information must be provided on a durable medium within a reasonable time and no later than the start of services, unless that information was already supplied in that form. A personally addressed, retainable email or suitable document can serve this purpose.

The documents should make the agreed services, remuneration, term and applicable withdrawal right, including the model form, clear. The relevant requirements appear particularly in sections 4, 5 and 7 FAGG.

The contact, valuation and sales enquiries offered here initiate personal contact. Zinshaus.wien currently has no online process for concluding a binding brokerage agreement. The preparation assistant sends no information to Ideal Real.

For consumer agreements concluded through an online interface, section 13a FAGG requires an actual online withdrawal function. This includes transmission of the declaration and prompt acknowledgement on a durable medium. The email draft or printout offered here is a preparation aid and is not represented as that statutory online function.

Withdrawing from a contract is separate from changing cookie consent. A cookie choice neither creates a brokerage engagement nor ends an existing agreement.

Reviewed on 13 November 2026. The main Austrian provisions are the FAGG and KSchG. Austria’s online withdrawal-function requirement applies from 1 October 2026 to covered agreements concluded after 30 September 2026. The statutory model form remains relevant alongside it.

This page explains the Austrian framework. Its application depends on the agreement, how it was concluded and your consumer status. These explanations do not restrict mandatory rights.