Privacy notice

The controller for this website and for handling enquiries addressed to Ideal Real is:

For privacy questions and the exercise of your rights, contact office@ideal-real.com, preferably using the subject “Privacy — zinshaus.wien”. Further company details appear in the legal notice.

This notice covers zinshaus.wien, including its German and English pages, website visits, preference storage and the enquiry channels offered.

Relevant rules include the General Data Protection Regulation (GDPR), the Austrian Data Protection Act and section 165(3) of the Austrian Telecommunications Act 2021. Purposes and legal bases are explained below. Optional features do not need to be enabled to read editorial content or contact us by telephone or email.

The website is delivered through OpenAI’s ChatGPT Sites using technical infrastructure that includes Cloudflare. Under the ChatGPT Sites Data Processing Addendum, the provider for customers in the European Economic Area is OpenAI Ireland Ltd, Ireland. It describes processing on behalf of the customer to host, maintain and support published websites. Requests involve processing the IP address, time, requested page or file, browser and device information, HTTP status and, where relevant, error data. The referring page may also be visible if your browser transmits it.

The purposes are delivery, availability, troubleshooting and protection against misuse. The basis is Article 6(1)(f) GDPR: our legitimate interest in a secure, functioning website. Necessary transmission and strictly necessary associated storage or access fall within the exemption in section 165(3) of the Austrian Telecommunications Act 2021.

Provider information is available in OpenAI’s privacy notice and Cloudflare’s privacy policy. An access-protected preview may require ChatGPT sign-in. OpenAI processes account, authentication and related security information under its own notice. Our cookie settings do not change ChatGPT account settings or sign you out.

We process contact details you provide, your message and the correspondence needed to respond. Email and telephone links initially open the relevant function on your device.

For a potential or existing engagement, the basis is Article 6(1)(b) GDPR. Other relevant enquiries are handled under our legitimate interest in communication, Article 6(1)(f). Please provide only information needed for your enquiry.

The Withdraw from a contract page lets you prepare a declaration locally. The assistant processes details you enter, such as your name, contact address and contract description, in the open page’s browser memory. The website does not store these entries in cookies, Local Storage or a server database. It does not send them to Ideal Real or to the embedded contact and advisory services.

The preview is clearly marked “Not sent yet”. Only your chosen action copies text to the clipboard, creates a local text file, opens the print function or passes a draft to your email application. Opening the email draft does not send the declaration. You must send it yourself in your email application or use another delivery method.

The assistant needs no permission for optional services and does not analyse use of the entered information. It is a voluntary drafting aid; you can send a declaration independently. If you subsequently send, save or print it, the relevant email, storage or printing system’s own settings and privacy information apply.

If Ideal Real receives your declaration, its contents are processed to identify and handle the contract matter, in particular under Article 6(1)(b) GDPR and, where statutory duties apply, Article 6(1)(c). The purposes and criteria explained here govern further correspondence and retention.

These channels use embedded SystemBase / UnitedDataHub applications. Scripts and embedded pages load and connections are established only after you enable “Contact and advisory forms”. Loading already transmits technical information such as your IP address and browser information. The basis for this optional integration and associated storage or access is consent under Article 6(1)(a) GDPR and section 165(3) of the Austrian Telecommunications Act 2021.

• Callback: depending on your choices, name, telephone number, email address if provided, topic, message and requested contact information.
• Valuation enquiry: additional information may include location, property type, size, use, condition and your relationship to the property.
• Sales advice: depending on your entries, property information, intention to sell, timing and your questions.

The relevant form identifies required information. Ideal Real receives your submitted enquiry for personal handling; technical processing and notifications use the service infrastructure. SystemBase / UnitedDataHub provides further information.

Handling a requested pre-contractual or contractual enquiry is based on Article 6(1)(b) GDPR; other specific contact enquiries rely on Article 6(1)(f). Enabling a form and handling a submitted enquiry are separate processing steps.

The valuation function requests a personal appraisal; it is not an automated PriceHubble valuation. The callback service’s own measurement is disabled. Separately enabled website statistics may attribute interactions with supported embedded services; see “Statistics”. Enabling the service is not consent to advertising or a newsletter.

The technical provider of SystemBase / UnitedDataHub is MediaHUB Next Level SL, Calle Aragón 28-1, ES-07006 Palma, Spain. Ideal Real remains responsible for handling your enquiry. Service infrastructure includes Cloudflare; Resend (Plus Five Five, Inc.) may be used for transactional notifications. Service privacy contact: support@uniteddatahub.com.

Only after you enable “Statistics” is the analytics script from udh-website-analystics.uniteddatahub.dev loaded. Measurement helps us understand which content is read and how the website is used. The technical provider is MediaHUB Next Level SL, Calle Aragón 28-1, ES-07006 Palma, Spain (UnitedDataHub). Ideal Real Immobilien GmbH is responsible for this use.

Data includes page views, the referring website’s domain, selected campaign parameters, active reading time, scroll depth and events such as downloads and external links. Technical connection information includes the IP address involved in transmission and browser information. Page and event identifiers are created for each visit. General URL parameters and fragments are removed before transmission; selected campaign parameters are filtered.

Persistent recognition of returning visitors is not enabled. No returning-visitor identifier is stored in Local Storage by this configuration. The website tracker does not read form entries. Where separately enabled, supported UnitedDataHub applications are used, technical context identifiers may connect the website visit with interactions in that application. Processing an enquiry you submit is explained in the forms section.

The basis is your consent under Article 6(1)(a) GDPR and, where storage access is involved, section 165(3) of the Austrian Telecommunications Act 2021. Without statistics permission, neither the script nor a connection for measurement is loaded. “Do Not Track” and “Global Privacy Control” signals are respected. Withdrawal through cookie settings disables further measurement and discards events not yet sent; it does not retroactively delete data already transmitted. Technical withdrawal signals may still be sent to the service.

The local consent choice lasts 180 days. Server-side analytics retention depends on the agreed measurement purpose and applicable provider configuration. Ask about specific retention and deletion at office@ideal-real.com. Further provider information: UnitedDataHub privacy notice.

“Touch feedback” in the footer lets you control vibration and an optional tap sound. Your preference is stored only in this browser under zinshaus.feedback.v1, containing the version and vibration and sound choices. It remains until changed or browser data is cleared. It is not transmitted to an external service or used for usage analysis.

This local storage provides your chosen interaction settings. Sound and vibration are generated on your device; availability depends on the browser and device. Sound starts only after you enable it.

“My space” saves progress only after you explicitly enable “Remember on this device”. The browser-local zinshaus.workspace.v1 record contains only your selected Vienna district, recently read eligible content pages and reading position, and your document-checklist selections, together with a version and save/expiry timestamps. Names, addresses, telephone numbers, typed text and contents of advisory forms or the contract-withdrawal assistant are excluded.

This feature does not transmit the saved contents to Ideal Real or an external service. They serve only the continuation you requested. A record lasts for 90 days after its last update and is discarded on the next access after expiry. “Delete saved progress” or switching the feature off removes it immediately. Clearing browser data also removes it. Progress is not synchronised between devices.

Your reading position is restored only after an explicit resume action. If the browser prevents local storage, a message explains this. The website and enquiry forms remain available.

Supported browsers let you add zinshaus.wien to your home screen. The website provides a manifest with its name, local icons, start address, display mode and shortcuts. The installation dialog opens only after your action. Installation itself does not send contact or property details or enable optional services. Cookie preferences and their scope depend on your browser or installed web-app context.

The app version uses the same online pages. No service worker is installed to cache pages or form entries, and offline availability is not promised. The website stores no additional persistent installation identifier.

Your choice is saved under zinshaus.wien.consent.v2 in your browser’s Local Storage. The record contains a locally generated choice ID, version, saved and expiry timestamps, and permissions for contact and advisory forms, statistics and, where available, external maps. It contains no contact or property details entered in a form.

The choice lasts 180 days after it was last saved. You are asked again after expiry or a relevant change. Storage enables us to honour your decision and is not used for advertising. The basis is Article 6(1)(f) GDPR together with the strictly necessary storage exemption in section 165(3) of the Austrian Telecommunications Act 2021.

“Necessary only” keeps optional services blocked. “Settings” lets you choose categories individually; optional categories are not preselected. Google Analytics, Meta Pixel and marketing trackers are not embedded in the website code.

Change your choice at any time using “Cookie settings” in the footer or below. It applies only to this browser and website address. Other devices, browsers or the preview address may have a separate choice. Clearing browser data removes it. This local record is not a central server-maintained consent history.

Disabling an optional category and saving reloads the website to stop previously loaded external services from continuing. Unsubmitted form entries may be lost. Disabled services will not be embedded again.

Withdrawal affects future processing; it does not affect the lawfulness of earlier processing. It does not automatically erase a submitted enquiry, which remains subject to the processing purpose and your privacy rights.

Our website cannot itself delete data already processed on other providers’ servers or fully manage their storage. Please contact us to request erasure. Browser data can also be removed through your browser settings.

Withdrawing privacy or cookie consent is distinct from withdrawing from a contract. Information and a drafting aid for contract declarations appear under Withdraw from a contract. Changing cookie preferences does not end an existing agreement.

District boundaries and local overview maps are delivered as files of this website and need no external mapping provider. Photographs and fonts are also served through the website; they do not require Google Fonts or external photo libraries.

An external CARTO street map is not enabled in this version. The local district maps therefore transmit no data to CARTO.

Time-of-day imagery uses the clock and a browser time-zone calculation, without requesting your device’s location. Illustrative calculators also run in the browser and do not provide a binding automated property valuation.

Enquiry information is available to the relevant people at Ideal Real and the technical providers involved. Depending on the matter, recipients may include commissioned communication and IT providers, professional advisers or legally competent authorities. Disclosure to potential buyers does not follow from a website visit but from the separate purpose-specific handling of an engagement.

OpenAI, Cloudflare and subprocessors of embedded applications may operate outside the European Economic Area, particularly in the United States. Processing outside the EEA is therefore possible. Linked provider information describes entities, locations and transfer mechanisms. OpenAI’s Sites Data Processing Addendum describes Standard Contractual Clauses or adequacy decisions for applicable transfers. Cloudflare explains its transfer mechanisms in the linked privacy information.

Contact our privacy contact for information about safeguards used for a particular processing operation. Enabling an optional service does not replace required international transfer safeguards.

• Website choice: 180 days after saving; the local record is not automatically sent to Ideal Real.
• Enquiries and correspondence: criteria are handling the specific matter, any resulting contractual relationship and outstanding questions or claims. Completed matters without a continuing purpose must be erased or anonymised.
• Tax-relevant records: where statutory retention applies, generally seven years from the end of the relevant calendar year under section 132 of the Austrian Federal Fiscal Code (BAO), potentially longer during pending tax proceedings. This is not a blanket period for all website visits or non-binding enquiries.
• Connection and security data: retention depends on the particular infrastructure log, its diagnostic or security function and any incident requiring investigation. Applicable provider information and the specific processing purpose govern.

Where statutory retention or specific legal claims require continued storage, processing continues only for those purposes. Ask about retention of your particular enquiry at office@ideal-real.com.

Subject to legal conditions, you have rights of access, rectification, erasure, restriction and data portability. Where processing relies on legitimate interests, you may object on grounds relating to your particular situation. You may object to direct marketing at any time.

Consent may be withdrawn for future processing at any time. Use cookie settings for website categories and our privacy contact for other matters. Please describe your request specifically. Where necessary, we reasonably verify your identity to avoid disclosure to unauthorised people.

Requests are generally answered within one month; we notify you of any legally permitted extension. Relevant provisions include Article 7 and Articles 12–22 GDPR.

You may complain about a suspected data protection infringement to a competent supervisory authority, particularly where you habitually reside or work or where the suspected infringement occurred.

Information about complaints to the Austrian Data Protection Authority

You are not required to enable optional contact and advisory forms. Telephone and email remain available. Without information needed for a requested response or service, however, we may be unable to provide it.

This website makes no solely automated decisions about you with legal or similarly significant effects. A personal appraisal of an apartment building requires the relevant documents and individual discussion.

External links lead to other operators’ services; their privacy information applies when you visit them. This notice may change to reflect functions or legal requirements. Any consent required for additional optional purposes will be requested separately.